tebaknomor Casino & Sportsbook FAQ

During registration on tebaknomor, you provide a username, email address, and a secure password. We ask for your mobile number so we can send account notifications and support messages. You also confirm that you understand our terms and that access to our platform complies with your local jurisdiction's law. At this stage, we do not ask for identity documents; that occurs during KYC verification, which happens after your first deposit or when you request a withdrawal above a certain threshold. The initial registration takes under two minutes and can be completed on any device—mobile browser, Android, or iOS Safari.

We accept a national identity card (KTP / e-KTP), passport, or driver's licence. You upload a clear photo of the document and a selfie holding the document alongside a handwritten note with the date. Our verification team reviews the submission within one business day in most cases. Once approved, your account tier advances and you gain access to higher withdrawal limits and certain esports markets. If verification is delayed, you can still deposit and play most games; withdrawals above your initial tier simply remain pending review. Users in Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta follow the same verification process.

If you cannot sign in, first check that you are using the correct username or email and password. If you forget your password, use the "Forgot your password?" link on the login page to reset it via email. If you believe someone else has accessed your account without permission—for example, if you see unfamiliar transactions or your email is unresponsive—contact our support team immediately. We can freeze your account, review transaction logs, and guide you through account recovery. Do not share your password or two-factor authentication codes with anyone. If you receive suspicious emails claiming to be from tebaknomor, forward them to support; we never ask for passwords via email.

We offer support through live chat, email, and a ticketing system accessible from your account dashboard. Live chat is available during business hours and typically responds within minutes. Email support accepts inquiries at any time; we aim to reply within four business hours. For account-critical issues such as suspected fraud or a frozen account, use live chat so an agent can assist in real time. When you contact us, have your username and account email ready. We serve users across all regions, including those accessing tebaknomor from different time zones, and our support team handles queries in English.

Yes. We accept deposits via virtual-account transfers from all four major banks: online payment, e-wallet, mobile banking, and local payment. When you select a bank during deposit, we generate a unique virtual account number (VA) for your transaction. You transfer funds from your personal bank account to that VA using mobile banking, ATM, or internet banking. The transfer arrives in your tebaknomor wallet within minutes, usually without fees (though your bank may apply a small transfer fee). We also accept e-wallets: online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. E-wallet deposits are often faster and carry no additional fees. Choose the method most convenient for your banking setup.

Withdrawal requests are reviewed within one business day in most cases. Once approved, the funds transfer back to your source account (e-wallet or bank VA) within one to three business days, depending on your bank's processing time. E-wallet withdrawals (mobile banking, local payment, online payment, e-wallet) sometimes arrive within hours. If your request is delayed beyond the expected window, it may be pending KYC verification or a security check. Contact support with your withdrawal request ID, and we will investigate. Withdrawals during holiday periods (such as Idul Fitri or Idul Adha) may take longer due to bank closures.

Our weekly cashback offer credits a percentage of your net losses (losses minus wins) back into your account balance every Monday. The exact percentage depends on your account tier and the games you play. Cashback is calculated based on activity during the previous calendar week and credited automatically; you do not need to claim it. The cashback credit can be withdrawn or used to fund further play. Some game categories (such as certain slots) may contribute less to cashback calculation than others. Check your account promotions page for the current cashback rate and any restrictions specific to your tier. Terms apply; review the full promotion details before relying on cashback amounts.

Demo mode is available for most slot games and some live-dealer tables. You can browse and click "Demo" or "Play for Free" from the game lobby without depositing. Demo play uses virtual credits that refresh daily; no real money is wagered and no win or loss affects your account balance. Demo mode is useful for learning game rules, understanding payout structures, and testing your preferred games before you deposit. Sportsbook markets (football, Liga 1, MotoGP, badminton) and esports markets do not offer demo mode; these require a funded account. Live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) have some demo versions, but most multi-camera studios require a real-money bet.

Navigate to the Sportsbook section and select a football fixture from the list (Liga 1, Piala AFF, Champions League, Premier League, or other tournaments). The match card displays available markets: 1X2 (Home / Draw / Away), Handicap (spread), Total Goals (Over / Under), and specialty bets. Tap your selection, enter your stake, and confirm the bet slip. Your bet is locked at the odds shown at the moment of confirmation. Unsettled bets remain visible in your active bets section until the match concludes. Settlement occurs within minutes of the final whistle, and your account balance updates automatically. If a match is abandoned or rescheduled, bets are voided and stakes returned unless the match is completed within a set window.

We offer live-dealer versions of blackjack, roulette, baccarat, and Dragon Tiger. Each table is hosted from a professional studio with multiple camera angles and a live dealer you can interact with via chat. Blackjack follows standard rules (aim for 21 without busting); roulette offers European and Asian wheel variants; baccarat pits Player vs. Banker; Dragon Tiger is a fast card game. Minimum and maximum bet limits vary by table. You can join a table at any time and place bets on the next available round. Wins and losses settle instantly. Many tables operate around the clock, and some offer side bets and optional insurance features. Check each table's rules and current minimum stake before sitting down.

Yes. We cover esports markets for Mobile Legends, Free Fire, and PUBG Mobile. Our sportsbook lists upcoming tournaments and matches; you can bet on match outcomes (team A wins vs. team B wins), map winners (in best-of-series), and specialty bets such as first blood or most kills. Esports markets operate similarly to traditional sports but with shorter fixture windows and faster settlement. Odds update in real time as match start times approach. Some esports tournaments, particularly Piala Indonesia-level events and seasonal championships, attract higher trading volume and tighter odds. Esports markets are available to verified accounts; if you have not completed KYC, you may have lower withdrawal limits or restricted access to certain markets.

Our services are available only in jurisdictions where applicable law permits. We do not offer our services in locations where online gaming or wagering is prohibited by law. By registering, you confirm that you have verified access and use of tebaknomor complies with your jurisdiction's regulations. If you are unsure whether our platform is legally accessible in your region, contact our support team or consult a local authority. We take legal compliance seriously and may suspend or close accounts in regions where we cannot operate lawfully. For full details on our legal framework and the jurisdictions we support, refer to our Legal Notice and Terms and Conditions